Technology FAQs
Click HERE for student device troubleshooting help.
Q: I have a new student in my homeroom, how do I get them a laptop?
A: E-mail Ms. Williams the student's first and last name during R&E, and she will deliver a laptop to the student.
A: E-mail Ms. Williams the student's first and last name during R&E, and she will deliver a laptop to the student.
Q: A student's laptop is not working properly. What do I do?
A: Submit a Technology Work Order via Incident IQ. Click HERE to go to Incident IQ. Be sure to include Student Name, Device Model, Service Tag, CA number, and a short description of the damage. Send a student with the device to the library. Click HERE for steps to submit a work order using this platform.
Q: A student's Microsoft account is blocked. What do I do?
A: Email [email protected]. They will walk you through how to unblock their account.
Q: My teacher laptop or overhead projector is not working, who should I contact?
A: Submit a Technology Work Order via Incident IQ. Follow the same steps for submitting a student technology work order. Our IT technician will be in the building on Mondays and Thursdays.