Student Device Tech Support

Things to Know...

To prevent a good portion of technical issues, student devices should be: (1) left ON, (2) plugged in, and (3) signed out overnight (this ensures all devices have the latest updates.)
Students must save their work to their One Drive account cannot save to the student devices.
Students do not have an H: Drive (this means that if they save something on a desktop computer, it stays on that computer --students have to save documents in their One Drive
Items that are helpful to have when troubleshooting issues in your classroom: extra power cord, extra set of earbuds/headphones.

What is the Device's Issue?

Log In Issues	Power Issue / Device not powering on
Sound Issue	WiFi Issue
Screen Issue	Webpage is displaying too large/ small
Mouse/ Keyboard will not work	Allowing pop-ups Online Social Studies Textbooks will not display
How to Find Programs on Computer	Video will not play
One Drive (the 2nd page of these quicktips will show a student one way to save /find documents in their OneDrive)

Work Order Tickets and Printable Tips

Student Device Orientation Quickstart - PowerPoint Presentation	Work Order Ticket (2 per page)
Login Differences (Small PowerPoint Poster for Classroom use)	Work Order Ticket (Full page)
Student Troubleshooting Tips (Reference guide suitable for teachers and students -- post in classroom or one at each learning station)

**Since troubleshooting fixes change periodically, it is not recommended to print a reference sheet for individual students --one/two for each learning station should be sufficient.